Customer Success Manager

About Bango

App developers, stores and payment providers cross the threshold into the Bango ecosystem to converge, grow and thrive.

By bringing businesses together and powering e-commerce with unique data-driven insights, Bango delivers new business opportunities and new dimensions of growth for customers around the world. Being inside the Bango circle means global merchants including Amazon, Google and Microsoft can work together with payment partners from Africa to the Americas, accelerating the performance of everyone on the inside.

Bango. Think inside the circle.


The Role:

This is the perfect role for someone who wants to develop their career in a fast growth technology company. You will be part of the Customer Success team and have direct communication with Bango customers. Reporting to the VP Customer Success, the Customer Success Manager is responsible for proactively driving the success of our customer through unique sights that lead to actionable plans. 

  • Responsible for the engagement and relationship management of the assigned customers
  • Develop long-lasting business relationship with new customers
  • Driving the success of our customers (Increased revenue, sales conversion, active user numbers, increased consumer loyalty). 
  • Provide recommendations to enable customers to get the most out of the Bango platform
  • Stimulate customers to use the services offered by Bango Platform 
  • Understand & address customer requests, documenting and engaging appropriate resources
  • Identify and share intelligence that can be used to drive competitive differentiation in the Bango proposition 
  • Work closely with the sales, marketing and technical teams, represent the customer within the organization

Essential experience and capabilities:

Someone who genuinely cares about customers succeeding within the Bango ecosystem

  • At least 2 years’ experience in a role that required influencing customers and identifying opportunities for business growth ideally account management or pre-sales role.
  • A well organized, self-motivated and with technical aptitude person
  • Comfortable to work within a data driven team  
  • Curious mindsight to interpret data and extrapolate recommendations to customers to drive increased success
  • Very good communication skills and ability to use positive language with customers and with the different functions at Bango
  • Ability to actively engage, listen, influence and steer discussions with customers 
  • Ability to present to external customers at varying levels across various mediums (i.e. face to face, conference call, workshops) 
  • Some travel is expected

Benefits

  • Friendly, informal working environment
  • Your own Bango buddy - to help you settle in
  • Bendi-time (flexible working hours)
  • Bango social events
  • Choose your own headphones, keyboard & mouse
  • Generous share option scheme
  • Private Medical Insurance
  • Health Cash Plan
  • 25 days holiday a year increasing to 28 days with 4 years’ service
  • Cycle to work, childcare vouchers, gym discount
  • Financial support for employee activity groups and charitable activities
  • Free fruit, drinks and snacks, limitless tea, coffee and good quality espressos
  • Company branded hoodie, slippers … to keep you happy and comfortable
  • Group personal pension scheme
  • Life assurance
  • Employee Assistance Program

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