Account Director

About Bango

App developers, stores and payment providers cross the threshold into the Bango ecosystem to converge, grow and thrive.

By bringing businesses together and powering e-commerce with unique data-driven insights, Bango delivers new business opportunities and new dimensions of growth for customers around the world. Being inside the Bango circle means global merchants including Amazon, Google and Microsoft can work together with payment partners from Africa to the Americas, accelerating the performance of everyone on the inside.

Bango. Think inside the circle.


The Role

Bango is continuing to grow worldwide, and is now hiring an experienced Account Director, based in New Jersey, USA. This is a key, senior, customer facing role that will ensure our customers reach their business goals and fully benefit from the power of the Bango platform.

This is a hands-on account role, working closely with the biggest telcos in the US combining customer relationship and program management skills to co-ordinate and ensure only the best performance for our customers. Building effective relationships at all levels will be a key part of this role where the focus is making the customer successful.

The Person 

To be successful in this role, you will work closely with multiple functions across Bango including Projects, Technical, Sales, Finance and Operations, as well as building excellent hands-on relationships with our valued customers and partners. You will lead the delivery of our projects with clear planning and execution throughout, with a mission to increase our customers success. You will live the Bango values, including a commitment to transparency with customers and colleagues.

You will be someone who thrives in a rapidly moving environment, values effective collaboration, and believes in effective teamwork … always bringing a sense of 'fun while we work'.  You will be a creative 'innovator' of engagement process to contribute to our 'always improving' way of working.

Key responsibilities:

  • Actively create, deliver and report on new customer initiatives to get more deals, improved contract terms and new revenue streams
  • Build customer engagement plans towards clearly defined goals and execute them effectively
  • Work across all stakeholder groups to improve Bango appeal and financial metrics, working on a win:win basis for our customers
  • Coordinate internal planning and project activities, and collaborate with 3rd parties during all project phases
  • Own the customer communication plan, delivering clearly articulated status reports to all stakeholders
  • Lead the Bango Customer Success initiatives (Boost) for US telcos
  • Contribute to ongoing process improvements, always moving Bango forwards in engagement effectiveness
  • Maintain objectivity and perspective at all times, represent Bango professionally, and build lasting relationships

Core Customers

  • Verizon, AT&T, T-Mobile

Location

  • New Jersey, USA

Benefits

  • A friendly, informal working environment
  • Bendi-time (flexible working hours)
  • Choose your own headphones, keyboard & mouse
  • Generous share option scheme
  • Private Medical Insurance for you and dependents
  • 25 days holiday a year increasing to 28 days with 4 years' service
  • Financial support for employee activity groups and charitable activities
  • Company branded hoodie… to keep you happy and comfortable
  • Employee retirement account

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