1st Line Engineer

About Bango 

Bango is the standard platform chosen by leading global stores to deliver mobile payments to everyone. As the next billion consumers adopt their first smartphone and look for universal payment methods, Bango will be there to unlock the world of apps, video, music, games and other content that brings those smartphones to life. And the great news is that we are looking for two 1st Line Engineer's to join our vibrant and growing Operations department.


The Role:

  • Monitoring alarms, alerts and system performance to ensure service levels are maintained and exceeded, taking remedial action to address issues in accordance with the prescribed processes
  • Undertake planned/scheduled activities in line with Operational procedures
  • Execute event and analyses reports for various stakeholders
  • Escalate issues in line with operational processes to ensure SLA performance is adhered to
  • Make recommendations on how to improve system monitoring, performance, processes and procedures
  • Log and document all issues & communication via operational tools, web, email and phone
  • Actively communicate status if issues & events, tracking actions to ensure appropriate audit trail is in place
  • Work 24/7 shifts

Essential skills:

  • Highly motivated individual who understands the importance of your role to the success of the team.
  • Have a ‘Can do’ proactive attitude and demonstrating an eagerness to learn and acquire new skills and experience.
  • Ability to work within a shift 24/7 environment
  • Level head, calm and clear thinking, open minded and flexible
  • Excellent communication skills, both written and verbal

Desirable skills:

  • Understands the basic principles of networking, protocols and associated technologies such as: OSI layer model, IP, TCP/IP, routing and switching, WANs, LANs)
  • Understands the causes and consequences of system failure including load balance and storage protocols and responds appropriately
  • Understands the architecture of a typical business IT system, including hardware, OS, server, virtualisation, middleware and applications
  • Understands the importance of service level agreements, standards and/or agreed response times and operates within these parameters
  • Understands and operates effectively in the business environment and responds to business issues
  • Ability to communicate effectively with international partners

Benefits:

  • A friendly and informal working environment
  • Your own Bango buddy - to help you settle in
  • Bendi-time (flexible working hours)
  • Bango social events
  • Choose your own headphones, keyboard & mouse
  • Generous share option scheme
  • Private Medical Insurance
  • Health Cash Plan
  • 25 days holiday a year increasing to 28 days with 4 years’ service
  • Cycle to work, childcare vouchers, gym discount
  • Financial support for employee activity groups and charitable activities
  • Free fruit, drinks and snacks, limitless coffee and espressos
  • Company branded hoodie, slippers … to keep you happy and comfortable
  • Group personal pension scheme
  • Life assurance
  • Employee Assistance Program