1st Line Engineer

App developers, stores and payment providers cross the threshold into the Bango ecosystem to converge, grow and thrive.

By bringing businesses together and powering e-commerce with unique data-driven insights, Bango delivers new business opportunities and new dimensions of growth for customers around the world. Being inside the Bango circle means global merchants including Amazon, Google and Microsoft can work together with payment partners from Africa to the Americas, accelerating the performance of everyone on the inside.

Bango. Think inside the circle. 


The Role

  • Monitoring alarms, alerts and system performance to ensure service levels are maintained and exceeded, taking remedial action to address issues in accordance with the prescribed processes
  • Undertake planned/scheduled activities in line with Operational Procedures
  • Execute event and analyses reports for various stakeholders
  • Escalate issues in line with operational processes to ensure SLA performance is adhered to
  • Make recommendations on how to improve system monitoring, performance, processes and procedures
  • Log and document all issues & communication via operational tools, web, email and phone
  • Actively communicate status of issues & events, tracking actions to ensure appropriate audit trail is in place
  • Assist in the onboarding of operator integrations
  • Work 24/7 shifts 

Essential skills 

  • Highly motivated individual who understands the importance of your role to the success of the team.
  • Have a ‘Can do’ proactive attitude and demonstrating an eagerness to learn and acquire new skills and experience. 
  • Ability to work within a shift 24/7 environment
  • Level head, calm and clear thinking, open minded and flexible
  • Excellent communication skills, both written and verbal

Desirable skills

  • Understands the basic principles of networking, protocols and associated technologies such as: OSI layer model, IP, TCP/IP, routing and switching, WANs, LANs)
  • Understands the causes and consequences of system failure including load balance and storage protocols and responds appropriately
  • Understands the architecture of a typical business IT system, including hardware, OS, server, virtualisation, middleware and applications
  • Understands the importance of service level agreements, standards and/or agreed response times and operates within these parameters
  • Understands and operates effectively in the business environment and responds to business issues 
  • Ability to communicate effectively with international partners

Benefits

  • A friendly, informal working environment
  • Your own Bango buddy - to help you settle in
  • Bango social events
  • Choose your own headphones, keyboard & mouse
  • Generous share option scheme
  • Private Medical Insurance
  • Health Cash Plan
  • 25 days holiday a year increasing to 28 days with 4 years’ service
  • Cycle to work and gym discount
  • Financial support for employee activity groups and charitable activities
  • Free fruit, drinks and snacks, limitless tea, coffee and good quality espressos
  • Company branded hoodie
  • Group personal pension scheme
  • Life assurance
  • Employee Assistance Program

 

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