Project Manager - Onboarding (LATAM)

The Person

You will be an experienced and flexible Agile Project Manager who will be responsible for delivering customer onboarding projects in an efficient, and proactive way.

You will work closely with different functions across Bango, including technical, finance and business development, as well as building very close relationships with customers.

The Role

Key responsibilities include:

  • Manage customers in connecting and launching services using the Bango Platform
  • Build and maintain effective, trusted relationships with all stakeholders
  • Define project scope and objectives involving relevant stakeholders, ensuring technical feasibility
  • Ensure approval and sign-off on all project deliverables and scope with internal/external stakeholders
  • Create and maintain appropriate level of project documentation during the project life cycle
  • Coordinate internal resources and third parties throughout the project implementation process
  • Continually evaluate project risk, instigate and manage mitigation plans and communicate/report to stakeholders and management
  • Effectively manage scope & change - ensuring stakeholder approval
  • Measure and report on project performance using appropriate systems, tools and techniques
  • Undertake project retrospectives ensuring lessons learned are documented and improvements implemented as part of a continuous improvement cycle
  • Identify and advise on possibilities to improve products, processes and procedures
  • Create and continually improve internal end to end processes to increase project cadence, efficiency and effectiveness

Essentials:

  • Fluent Spanish
  • At least 4 years' experience in a project management role using Agile methodologies, ideally within a SaaS environment 
  • Ability to manage multiple ongoing projects at various stages in their lifecycle
  • Expert use of project management tools, such as Jira, Wrike or MS Project
  • Proven customer facing management and communication skills  targeted to working with a global customer base
  • Excellent organizational skills - indirectly managing diverse teams in a matrix environment
  • Excellent problem solving and influencing skills and willingness to challenge the status quo
  • High degree of diligence and professionalism, meticulous attention to detail
  • Have a high level of numeracy, literacy and the ability to generate high quality reporting
  • Flourishes in a targeted and fast paced environment
  • Willingness to participate in customer calls (early morning/late evening) as required
  • Positive attitude and calm demeanor within a highly pressurized time critical environment

Desirables:

  • Fluent Portuguese
  • Technical background, with hands-on experience in managing projects within a web technologies environment 
  • Some experience in waterfall or traditional project management, with an understanding of how to move projects to Agile project management
  • Experience delivering cross-border projects across multiple time zones
  • Available for international travel

About Bango

Bango is the standard platform chosen by leading global stores to deliver mobile payments to everyone. As the next billion consumers adopt their first smartphone and look for universal payment methods, Bango will be there to unlock the world of apps, video, music, games and other content that brings those smartphones to life.    Global stores plugging into the Bango Platform include Amazon, Google, Samsung and Microsoft. Bango also partners with leading payment providers around the world to drive new users and revenues through its industry-leading mobile payment solutions.  

 

Benefits

  • Generous share option scheme
  • Flexible personal pension scheme
  • Life assurance
  • Private Medical Insurance
  • Health Cash Plan
  • 25 days holiday a year increasing to 28 days with service
  • Employee Assistance Program
  • Cycle to work, childcare vouchers, gym discount
  • Financial support for activity groups and charitable activities
  • Free fruit, drinks and snacks, limitless coffee and espressos
  • Headphones, hoodies, slippers…. to keep you happy and comfortable